Oshawa and Lindsay, ON Locations

Hearing Instrument Specialist

Position available for a Hearing Instrument Specialist to join the team at Deegan Hearing Clinic. We are an independent, family run clinic, looking for an enthusiastic, thorough and knowledgeable clinician to join our team.

Responsibilities:

• Perform audiometric assessments, consultations, and make appropriate referrals.
• Recommend hearing aids, accessories and assistive listening devices based on audiometric findings.
• Dispense and complete hearing aid fittings, and counsel patients accordingly.
• Extensive knowledge of a wide variety of hearing aid manufacturers and programming is an asset.
• Perform cerumen management (AHIP Certification)
• Provide hearing aid cleanings, modifications and minor repairs.

• Time management skills very important.
• Support all Deegan Hearing Clinic Staff when needed.

Qualifications:

• College Diploma from a recognized Hearing Instrument Specialist program.
• Current member in good standing with AHIP.
• New graduates welcome to apply.
• Minimum 2 year clinical experience an asset.

Other:

• Valid driver’s license required.
• Availability for some evening and as needed.
• Salary to be determined based on experience.

Please send your cover letter and a resume to:

Amy Deegan (H.I.S), BA
Deegan Hearing Clinic Owner
adeegan@deeganhearingclinic.com
www.deeganhearingclinic.com

Mississauga, Ontario

Contingent Audiology and Lab Support

Position Title:  Contingent Audiology and Lab Support
Department:     Audiology
Location: Sonova’s office in Mississauga and home (Hybrid position)

Job Summary

The position of Audiology and Lab Support is responsible for providing technical fitting support and advice to internal and external stakeholders, as well as troubleshooting devices sent in for repair. Calls are made to advise/support clients on products that have come through the lab. This position also involves supporting customers calling in with technical questions and remake requests. It is a hybrid position, split between working 3 days a week in the office and 2 days a week from home.

Key Accountabilities

• Provides technical fitting support via telephone and email.
• Resolves customer complaints and problems related to all Sonova devices seen in the lab.
• Keeps informed on new technologies as it relates to hearing aids.
• Liaises with production manager and staff to resolve fitting problems.
• Is the key advisor for internal and external sales & support staff on custom products.
• Makes outbound calls to follow-up on queries related to product repairs.

Supervision

• Works independently, but with support from Audiology Support colleagues when needed.

Resources

• Product support materials, and access to Sonova knowledge databases.
• Access to custom product build software to assist in advising on fit issues.

Job Specifications and Qualifications

• Qualified Hearing Instrument Specialist.
• Member of AHIP.
• Must be able to work from Sonova’s Mississauga office on daily basis if needed (3 days minimum per week).
• In-depth knowledge of hearing aids, including custom products.
• 1 year minimum of clinical experience.
• Ability to handle and resolve customer complaints diplomatically, over the phone and in writing.
• Ability to work independently and as part of a team.
• Good knowledge of technologies and Bluetooth.
• Good time management and being able to prioritise tasks.
• Bilingual (French/English) is considered an asset.

Please send cover letter and resume to the hiring manager, sarah.barker@sonova.com