Mississauga, Ontario

Contingent Audiology and Lab Support

Position Title:  Contingent Audiology and Lab Support
Department:     Audiology
Location: Sonova’s office in Mississauga and home (Hybrid position)

Job Summary

The position of Audiology and Lab Support is responsible for providing technical fitting support and advice to internal and external stakeholders, as well as troubleshooting devices sent in for repair. Calls are made to advise/support clients on products that have come through the lab. This position also involves supporting customers calling in with technical questions and remake requests. It is a hybrid position, split between working 3 days a week in the office and 2 days a week from home.

Key Accountabilities

• Provides technical fitting support via telephone and email.
• Resolves customer complaints and problems related to all Sonova devices seen in the lab.
• Keeps informed on new technologies as it relates to hearing aids.
• Liaises with production manager and staff to resolve fitting problems.
• Is the key advisor for internal and external sales & support staff on custom products.
• Makes outbound calls to follow-up on queries related to product repairs.

Supervision

• Works independently, but with support from Audiology Support colleagues when needed.

Resources

• Product support materials, and access to Sonova knowledge databases.
• Access to custom product build software to assist in advising on fit issues.

Job Specifications and Qualifications

• Qualified Hearing Instrument Specialist.
• Member of AHIP.
• Must be able to work from Sonova’s Mississauga office on daily basis if needed (3 days minimum per week).
• In-depth knowledge of hearing aids, including custom products.
• 1 year minimum of clinical experience.
• Ability to handle and resolve customer complaints diplomatically, over the phone and in writing.
• Ability to work independently and as part of a team.
• Good knowledge of technologies and Bluetooth.
• Good time management and being able to prioritise tasks.
• Bilingual (French/English) is considered an asset.

Please send cover letter and resume to the hiring manager, sarah.barker@sonova.com

HEARING INSTRUMENT SPECIALIST

Want to make a large impact in your patients’ lives?

Join our patient-centered clinic and be a part of an integral team dedicated to improving our patients’ quality of life, by helping them to hear better. Essential Hearing, located in Brantford, is a stable clinic, providing affordable, accessible care to our clientele for over 20 years.

Experience:

We are seeking a permanent, full time, experienced, licensed Hearing Instrument Specialist with two years of clinical experience, or more ideally. Candidates must be eligible to be an authorizer with ADP. Our clinic offers excellent working conditions, a progressive salary, and opportunities for advancement.  We are willing to consider a graduate. Monday – Friday (NO weekends)

If you, or someone you know, is an interested candidate please email your resume to:

 abby.essential.hearing@gmail.com

Hearing Instrument Specialist

Costco Wholesale is a membership warehouse club dedicated to providing our members with the best possible prices on quality brand-name merchandise and services.

Costco Hearing Aid Centres currently have over 70 locations in Canada. We are expanding and looking for highly skilled, qualified staff to add to our Hearing Aid Centres in:

• Alberta: Calgary, Grande Prairie, Medicine Hat, Okotoks, Red Deer
• British Columbia: Courtenay, Kelowna, Nanaimo, Prince George, Victoria
• Ontario: Ancaster, Brantford, Burlington, Guelph, London, Niagara Falls, Orillia, Oshawa, Ottawa
• Manitoba: Winnipeg
• New Brunswick: Fredericton, Moncton
• Newfoundland: St. John’s
• Saskatchewan: Regina, Saskatoon

Costco has been recognized as a leader in the marketplace and is dedicated to quality in every area of our business. In addition, we are respected for our outstanding business ethics, which include taking care of our employees. We believe employees are the company’s most valuable assets.

We are looking for clinicians to help build our team. We will help you to offer the highest standard of care by providing you with access to the latest diagnostic and verification tools. You can dispense a variety of premium level hearing technology with no pressure to compromise. You will have regular access to a network of dynamic clinicians that share and learn from one another.

Qualifications:

• Excellent People Skills
• Must be eligible for licensure to practice in the province you are applying

We offer an exciting compensation package that includes a competitive salary, excellent Health and Medical Benefits package, and a generous pension program. We are looking for enthusiastic team players.

If this sounds like the right environment for you please email your cover letter and resume to: hearingcareerscanada@costco.com

Markham + North York, Ontario

Cleartone Hearing Centre and Avenue Hearing Clinic are seeking a Hearing Instrument Specialist (HIS) to join our team. This position will be working closely with Ear Nose and Throat specialists. We are open to both full time or part time position, working between our Markham and North York locations

Duties and Responsibilities:

• Complete audiological assessments
• Hearing instrument evaluations and follow-up
• Hearing instrument fittings and dispensing
• Hearing instrument rechecks
• Assistive Listening Device recommendations
• Able to verify and validate hearing aid fittings using verification equipment
• Cerumen management
• Client follow-up
• Counselling and Aural Rehabilitation
• Assist with walk-in patients

Education and Experience:

• Registered with AHIP
• Interest and/or experience with hearing instrument dispensing
• Excellent interpersonal communication skills
• Ability to work in a team environment
• Cantonese speaking will be an asset

Due to the demographic boundaries with large number of Chinese population, and large number of Cantonese-speaking patients, Cantonese speaking HIS will be an asset.

Interested individual please submit your resume along with a cover letter,
to Barbara Chiu at Bchiu@woodbinemedical.com
No phone call please.

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Expected hours: 24 – 40 per week

Schedule:  8 hour shift

• Day shift Monday to Friday
• Weekends as needed

Experience:

• Hearing aid dispensing: 1 year (required)

License/Certification:

• Registered with AHIP (required)

Work Location: In person

Cleartone Hearing Centre
7155 Woodbine Avenue, Lower Level
Markham Ontario L3R 1A3

Avenue Hearing Clinic
1975 Avenue Road,
North York, Ontario M5M 4A1

Orléans, Ontario

Hearing Instrument Specialist
Flexible Position: 3-5 Days Per Week

Echo Audiology is a bilingual clinic, locally owned & operated by an experienced Audiologist. The clinic was built around the Patient experience, using a medical & friendly approach to the practice. As the second clinic in Canada to be designated as a Person-Centered Clinic by the Ida Institute, Echo Audiology has set a high standard in patient care. From 2022 to 2025, the clinic has also been honored with the Ottawa Awards for Best Hearing Specialist and received the 2022 Gem of Innes Award for Best Personal Services Business, which highlights the trust they’ve earned within the community. In addition to hearing health services, Echo Audiology fosters collaboration with a range of healthcare professionals to best help their patients. Situated within the same clinical space as NewU Physio, they work alongside physiotherapists, a CM acupuncturist, and a myofascial therapist, providing patients with a comprehensive, multidisciplinary approach to health and wellness.

We are looking for a dedicated Hearing Instrument Specialist to join our team to provide high quality care to our patients, all within a supportive work environment that prioritizes work-life balance.

Qualifications:

• Graduated from recognized Hearing Instrument Specialist Program
• Registered and in good standing with applicable regulatory college or provincial governing body
• Clinical experience is preferred
• English proficiency required (spoken, written, and reading)
• French proficiency an asset (spoken and reading)

Main Clinical Responsibilities:

• Taking the lead in managing hearing aid patients
  • Fitting, programming & adjusting hearing aids
  • Cleaning, maintaining, troubleshooting and in-house repairs of hearing aids
  • Educating/counselling patients on hearing aid use/maintenance, connectivity, and communication strategies
  • Informing the team on new hearing aid updates
  • Overseeing and managing the flow of hearing aids & product orders (incoming, outgoing & quality checks)
• Cerumen removal consults (curetting & irrigation) & related counselling
• Earmould consults
• Hearing assessments for renewal of hearing aids/recommendations of hearing aids
• Clinical measurements as required (ex: Otoscopic/Videotoscopic exam, Tympanometry, DPOAEs, Hearing Screening, REM, etc)
• Working alongside the team of Audiologists & Clinic Assistants for best patient outcomes in their acoustic rehabilitation

Clinic Information:

• Schedule:
  • Clinic weekday schedule: M 9-6  T 9-6   W 9-5   Th 9-5   F 8-1:30 (9-12 to Patients)
    • Schedule flexible from 3-5 days for the right candidate within the hours of the clinic
  • 1-hour scheduled lunch, regular staff meetings & dedicated time for administrative work
• Continued Education:
  • Time carved out for webinars and training sessions & funds available for continued education/conference
• Salary, Benefits, Time-Off, Other:
  • Competitive salary pending on candidate experience
  • Life Insurance & health benefits available
  • Registration/license fee and professional liability insurance fee coverage an option
  • Work-Life Balance a priority & flexibility for time off: Vacation, Sick, Personal and Birthday
    • Clinic Closure during the December winter Holidays (typically from Dec 24-Jan 2)
  • Required PPE provided & on-site free parking

Please send your resume with an expression of interest to kbosse@echoaudiology.com.
Candidates selected for interviews will be contacted. We thank all applicants for their interest in working with us.